RETURN POLICY
We want customers to review their purchases with confidence. Eligible return requests must be submitted after delivery and before the product has been used, washed, altered, or damaged.
Return Eligibility
To qualify for review, an item should be:
- Unused, unwashed, and free from stains, hair, odors, or household debris;
- In its original condition with labels and protective packaging;
- Accompanied by valid order information;
- Returned only after return instructions have been provided.
Because bedding is a personal-use textile product, items that show signs of sleeping use, laundering, alteration, fragrance exposure, or contamination may be refused for hygiene reasons.
Incorrect, Damaged, or Defective Items
If an incorrect item is delivered or a product arrives damaged, contact us with photographs of the product, outer packaging, shipping label, and affected area. Do not dispose of the item or packaging until the review is complete.
A minor loose thread, natural fabric variation, slight measurement difference, or small color variation may not be classified as a defect.
Non-Returnable Items
The following may not qualify for return:
- Used, washed, altered, or damaged products;
- Items returned without prior authorization;
- Products missing labels, accessories, or original packaging;
- Clearance, final-sale, or specially identified non-returnable items;
- Products affected by improper washing, storage, or handling.
Return Process
Email service@elevarafit.com with the order number, item name, reason for return, and supporting photographs when relevant. Approved requests will receive return instructions.
Do not send returns to the mailing address without authorization. Customers are responsible for securely packing authorized returns and following the provided instructions.
After the returned item is received, it will be inspected. The outcome will be communicated after the review is completed.